# Hex: Platform availability issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-12 15:39 UTC · Resolved: 2023-04-12 15:58 UTC · Duration: 18 min
- Updates: 2 · Affected components: Main site
- [Vendor status page: https://stspg.io/xsm253w3n0sw](https://stspg.io/xsm253w3n0sw)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major platform availability issue affecting the Main site, starting at 2023-04-12 15:39 UTC and resolved at 2023-04-12 15:58 UTC. The incident lasted 18 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-04-12 15:39 UTC: We are currently investigating this issue.
- **resolved** 2023-04-12 15:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-04-12 15:39 UTC: [Major incident: Platform availability issue](https://rewindex.com/change/if92c962b1668f9.md)


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Canonical: https://rewindex.com/company/hex/incidents/q12wcz4js3js · Markdown: https://rewindex.com/company/hex/incidents/q12wcz4js3js.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/q12wcz4js3js · Generated 2026-10-18T12:20:53.075Z