# Hex: Some users are experiencing issues accessing Hex projects

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-27 16:26 UTC · Resolved: 2025-08-27 16:44 UTC · Duration: 19 min
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/m90q7hwpyqtn](https://stspg.io/m90q7hwpyqtn)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Some users could not access Hex projects during a major-impact Main site incident starting 2025-08-27 16:26 UTC. Hex implemented a fix at 08-27 16:40 UTC and resolved the incident at 2025-08-27 16:44 UTC; it lasted 18 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-27 16:26 UTC: We are currently investigating this issue.
- **monitoring** 2025-08-27 16:40 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-27 16:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-27 16:26 UTC: [Major incident: Some users are experiencing issues accessing Hex projects](https://rewindex.com/change/if07270bf241e8e.md)


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Canonical: https://rewindex.com/company/hex/incidents/nbcvh2rzmql2 · Markdown: https://rewindex.com/company/hex/incidents/nbcvh2rzmql2.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/nbcvh2rzmql2 · Generated 2026-10-18T10:31:01.726Z