# Hex: Projects not loading

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-30 14:35 UTC · Resolved: 2025-01-30 15:55 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: Main site
- [Vendor status page: https://stspg.io/t2xs004qvpm9](https://stspg.io/t2xs004qvpm9)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a critical Main site outage that prevented projects from loading, starting at 2025-01-30 14:35 UTC and resolved at 2025-01-30 15:55 UTC, lasting 1 h 20 min. Hex reported implementing a fix and monitoring results; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-30 14:35 UTC: We are currently investigating this issue.
- **monitoring** 2025-01-30 14:37 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2025-01-30 14:42 UTC: We are currently investigating this issue.
- **investigating** 2025-01-30 14:56 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-01-30 15:19 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-01-30 15:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-30 14:35 UTC: [Critical incident: Projects not loading](https://rewindex.com/change/i4f6825939f9f48.md)


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Canonical: https://rewindex.com/company/hex/incidents/mrvch0k8f682 · Markdown: https://rewindex.com/company/hex/incidents/mrvch0k8f682.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/mrvch0k8f682 · Generated 2026-10-18T10:29:32.209Z