# Hex: Degraded Kernel Acquisition

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-18 23:38 UTC · Resolved: 2025-05-19 00:21 UTC · Duration: 43 min
- Updates: 3 · Affected components: Kernels
- [Vendor status page: https://stspg.io/9qb7nwsnsz3h](https://stspg.io/9qb7nwsnsz3h)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported major degradation in kernel acquisition affecting Kernels, starting 2025-05-18 23:38 UTC and lasting 43 min until resolution at 2025-05-19 00:21 UTC. Hex stated that it identified the issue and implemented a fix; no cause was provided. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-18 23:38 UTC: We are currently investigating this issue.
- **identified** 2025-05-18 23:53 UTC: The issue has been identified and a fix has been implemented.
- **resolved** 2025-05-19 00:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-18 23:38 UTC: [Major incident: Degraded Kernel Acquisition](https://rewindex.com/change/if0c975921a4fef.md)


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Canonical: https://rewindex.com/company/hex/incidents/jvzkkln9kk82 · Markdown: https://rewindex.com/company/hex/incidents/jvzkkln9kk82.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/jvzkkln9kk82 · Generated 2026-10-18T12:32:45.493Z