# Hex: Web app outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-30 17:10 UTC · Resolved: 2025-01-30 17:56 UTC · Duration: 46 min
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/mr9v75yvpcc3](https://stspg.io/mr9v75yvpcc3)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a critical web app outage affecting the Main site, starting 2025-01-30 17:10 UTC and resolved at 2025-01-30 17:56 UTC (computed duration: 45 min). A fix was implemented by 2025-01-30 17:21 UTC, followed by monitoring; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-30 17:10 UTC: We are currently investigating this issue.
- **monitoring** 2025-01-30 17:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-01-30 17:56 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-30 17:10 UTC: [Critical incident: Web app outage](https://rewindex.com/change/ia1b1e2251bdd61.md)


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Canonical: https://rewindex.com/company/hex/incidents/dkn29cf0dz40 · Markdown: https://rewindex.com/company/hex/incidents/dkn29cf0dz40.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/dkn29cf0dz40 · Generated 2026-10-18T11:26:22.521Z