# Hex: Projects not loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-11 21:23 UTC · Resolved: 2026-05-11 21:41 UTC · Duration: 17 min
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/l9fbw0w71bwg](https://stspg.io/l9fbw0w71bwg)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex projects were not loading on the Main site in a major-impact outage starting 2026-05-11 21:23 UTC. The incident lasted 17 min and was resolved at 2026-05-11 21:41 UTC; Hex reported implementing a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-11 21:23 UTC: We are currently investigating this issue.
- **identified** 2026-05-11 21:25 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-11 21:28 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-11 21:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-11 21:23 UTC: [Major incident: Projects not loading](https://rewindex.com/change/if587073f8baca4.md)


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Canonical: https://rewindex.com/company/hex/incidents/912b8jpsbwn1 · Markdown: https://rewindex.com/company/hex/incidents/912b8jpsbwn1.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/912b8jpsbwn1 · Generated 2026-10-18T12:21:53.216Z