# Hex: Some users may have trouble acquiring a new kernel

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 22:25 UTC · Resolved: 2026-05-07 23:50 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/5m0d8mybvnh3](https://stspg.io/5m0d8mybvnh3)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Timeline of updates

- **investigating** 2026-05-07 22:25 UTC: We are currently investigating this issue.
- **monitoring** 2026-05-07 23:24 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-07 23:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/hex/incidents/8498ggwz0m0y · Markdown: https://rewindex.com/company/hex/incidents/8498ggwz0m0y.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/8498ggwz0m0y · Generated 2026-10-18T12:34:47.055Z