# Hex: Projects not loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-04 22:52 UTC · Resolved: 2025-02-04 23:30 UTC · Duration: 38 min
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/5td3stpxwhp1](https://stspg.io/5td3stpxwhp1)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex projects were not loading on the Main site in a major-impact outage starting 2025-02-04 22:52 UTC and lasting 37 min. A fix was implemented by 2025-02-04 22:56 UTC, and the incident was resolved at 2025-02-04 23:30 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-04 22:52 UTC: We are currently investigating this issue.
- **monitoring** 2025-02-04 22:56 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-02-04 23:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-02-04 22:52 UTC: [Major incident: Projects not loading](https://rewindex.com/change/id9497dc8136a2f.md)


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Canonical: https://rewindex.com/company/hex/incidents/7qwxskftm179 · Markdown: https://rewindex.com/company/hex/incidents/7qwxskftm179.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/7qwxskftm179 · Generated 2026-10-18T10:32:14.233Z