# Hex: Projects not loading for some users

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-02-05 19:03 UTC · Resolved: 2025-02-05 19:53 UTC · Duration: 51 min
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/sdsxcdcslc17](https://stspg.io/sdsxcdcslc17)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a critical Main site outage in which projects were not loading for some users, from 2025-02-05 19:03 UTC to 2025-02-05 19:53 UTC (50 min). A fix was implemented by 02-05 19:37 UTC, and the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-05 19:03 UTC: We are currently investigating this issue.
- **investigating** 2025-02-05 19:27 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-02-05 19:37 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-02-05 19:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-02-05 19:03 UTC: [Critical incident: Projects not loading for some users](https://rewindex.com/change/i83f36faf1a605e.md)


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Canonical: https://rewindex.com/company/hex/incidents/451v2xn50s45 · Markdown: https://rewindex.com/company/hex/incidents/451v2xn50s45.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/451v2xn50s45 · Generated 2026-10-18T11:27:23.285Z