# Hex: Platform availability issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-26 16:10 UTC · Resolved: 2023-06-26 16:25 UTC · Duration: 16 min
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/5fc5ttv9nj53](https://stspg.io/5fc5ttv9nj53)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major platform availability issue affecting the Main site from 2023-06-26 16:10 UTC to 2023-06-26 16:25 UTC, lasting 15 min. A fix was implemented by 2023-06-26 16:20 UTC, and the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-06-26 16:10 UTC: We are currently investigating this issue.
- **monitoring** 2023-06-26 16:20 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-06-26 16:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-26 16:10 UTC: [Major incident: Platform availability issue](https://rewindex.com/change/i09df073dfae082.md)


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Canonical: https://rewindex.com/company/hex/incidents/2z35pzt89137 · Markdown: https://rewindex.com/company/hex/incidents/2z35pzt89137.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/2z35pzt89137 · Generated 2026-10-18T12:21:53.124Z