# Hex: Platform availability issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-20 13:40 UTC · Resolved: 2023-06-20 16:43 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Login, Main site
- [Vendor status page: https://stspg.io/bkwk6kj5w65k](https://stspg.io/bkwk6kj5w65k)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major platform availability outage affecting Login and Main site, starting at 2023-06-20 13:40 UTC and lasting 3 h 2 min. A fix was implemented by 2023-06-20 14:45 UTC, and the incident was resolved at 2023-06-20 16:43 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-06-20 13:40 UTC: We are currently investigating this issue.
- **investigating** 2023-06-20 13:41 UTC: We are continuing to investigate this issue.
- **investigating** 2023-06-20 13:43 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-06-20 14:45 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-06-20 16:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-20 13:40 UTC: [Major incident: Platform availability issue](https://rewindex.com/change/i6459bb15cb6070.md)


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Canonical: https://rewindex.com/company/hex/incidents/2fspz4zklr86 · Markdown: https://rewindex.com/company/hex/incidents/2fspz4zklr86.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/2fspz4zklr86 · Generated 2026-10-18T11:26:07.866Z