# Hetzner: Object Storage in location HEL1 partially degraded

> Hetzner status incident “Object Storage in location HEL1 partially degraded” on 2026-09-09: impact minor (vendor’s label), 43 d, 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3
Last updated: 2026-10-22T13:43:34Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-09-09 12:00 UTC · Resolved: 2026-10-22 13:43 UTC · Duration: 43 d
- Updates: 8
- [Vendor status page: https://status.hetzner.com/incident/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3](https://status.hetzner.com/incident/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3)
- [Company: Hetzner](https://rewindex.com/company/hetzner.md)

## Timeline of updates

- **investigating** 2026-09-09 12:00 UTC: Start: 2026-09-09T12:00:00+00:00 We are observing elevated response times and stalled requests for a subset of buckets.
- **in progress** 2026-09-11 08:23 UTC: The situation for affected customers in hel1 has stabilized. Few requests may still take longer than usual to complete, and we are actively working on addressing that.
- **in progress** 2026-09-14 11:34 UTC: Unfortunately, the issue remains unresolved. Requests may still sometimes be delayed or time out for buckets located on the affected cluster. We have managed to narrow it down to certain low-level commit operations becoming stuck, sometimes for several seconds. Investigating this issue is difficult because these stalls never last long and affect different parts of the cluster at different times. We are continuing to investigate this issue. Thank you for your understanding.
- **in progress** 2026-09-21 11:52 UTC: We were able to use a workaround to contain the problem to such an extent that it no longer directly affects buckets; however, it is still not entirely clear how the situation occurred. We are still investigating the issue.
- **monitoring** 2026-09-21 14:56 UTC: Our cluster is back online; we are continuing to monitor the situation
- **monitoring** 2026-09-29 14:33 UTC: We are still experiencing occasional delays and are continuing to work on restoring the service in full.
- **monitoring** 2026-10-08 15:43 UTC: Due to the increased utilisation of the Object Storage product, we are still experiencing partially elevated response times and stalled requests. We are implementing bucket migrations within HEL1 to address the I/O situation that has been causing performance issues for a subset of customers. These migrations will be performed in the background and will not require any changes on the customer side.
- **resolved** 2026-10-22 13:43 UTC: No longer listed in the status feed.

## Rewindex changes for this incident

- 2026-10-22 13:43 UTC: [Incident updated: Object Storage in location HEL1 partially degraded](https://rewindex.com/change/r6d9dd26d4dbb14.md)

## Cite this

Status incident (vendor impact label: minor) posted by Hetzner, started 2026-09-09 12:00 UTC, resolved after 43 d, 8 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3
- Citation: Hetzner, “Object Storage in location HEL1 partially degraded” (2026-09-09 12:00 UTC). Archived by Rewindex: https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3 (CC BY 4.0).
- Markdown link: `[Hetzner: Object Storage in location HEL1 partially degraded (2026-09-09)](https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3)`


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Canonical: https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3 · Markdown: https://rewindex.com/company/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3.md · JSON: https://rewindex.com/api/v1/companies/hetzner/incidents/382ed0e5-f1c4-45ec-a7a3-326d3970d6b3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:29:46.676Z