# Help Scout uptime

> Help Scout availability from its own status page: 100% free of major or critical incidents over the last 30 days and 100% over 90 days (5 incidents). Derived from vendor-reported incidents, not measured.

Canonical: https://rewindex.com/company/help-scout/uptime
Last updated: 2026-09-22T18:56:31Z

Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours.

- Status page: [https://status.helpscout.com](https://status.helpscout.com) · Profile: [Help Scout](https://rewindex.com/company/help-scout.md) · Incidents: [last 90 days](https://rewindex.com/incidents?company=help-scout&days=90)
- Our archive of this status page starts: 2014-11-02

| Window | Free of major/critical incidents | Free of any incident | Outage time | Incident time | Incidents started |
| --- | --- | --- | --- | --- | --- |
| Last 30 days | 100% | 100% | 0 min | 0 min | 0 |
| Last 90 days | 100% | 99.50% | 0 min | 10 h 45 min | 5 |

## Days with incident time (UTC)

| Day (UTC) | Outage minutes | Incident minutes | Incidents started |
| --- | --- | --- | --- |
| 2026-09-22 | 0 | 36 | 1 |
| 2026-08-31 | 0 | 237 | 1 |
| 2026-08-18 | 0 | 192 | 1 |
| 2026-08-14 | 0 | 138 | 1 |
| 2026-08-13 | 0 | 42 | 1 |


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Canonical: https://rewindex.com/company/help-scout/uptime · Markdown: https://rewindex.com/company/help-scout/uptime.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T01:51:24.677Z