# Help Scout: Docs Errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-20 17:00 UTC · Resolved: 2026-03-20 18:12 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: Docs Sites, Beacon
- [Vendor status page: https://stspg.io/lnj30n27jdww](https://stspg.io/lnj30n27jdww)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-20 17:00 UTC: We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
- **identified** 2026-03-20 17:13 UTC: Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
- **monitoring** 2026-03-20 17:44 UTC: We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
- **resolved** 2026-03-20 18:12 UTC: Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!


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Canonical: https://rewindex.com/company/help-scout/incidents/zxnkg9vlt4lt · Markdown: https://rewindex.com/company/help-scout/incidents/zxnkg9vlt4lt.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/zxnkg9vlt4lt · Generated 2026-10-18T09:52:47.980Z