# Help Scout: Global Search Slowness

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-17 11:46 UTC · Resolved: 2026-06-18 10:45 UTC · Duration: 23 h
- Updates: 6 · Affected components: Web App, Mailbox counts, folders, reports, search results, Inbox API, Public APIs - Inbox API
- [Vendor status page: https://stspg.io/x7wx91pdhy1t](https://stspg.io/x7wx91pdhy1t)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **identified** 2026-06-17 11:46 UTC: Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.
- **identified** 2026-06-17 13:11 UTC: Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.
- **identified** 2026-06-17 15:43 UTC: Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.
- **identified** 2026-06-18 06:22 UTC: Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.
- **identified** 2026-06-18 08:47 UTC: Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.
- **resolved** 2026-06-18 10:45 UTC: This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.


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Canonical: https://rewindex.com/company/help-scout/incidents/zspz0ycnqnlt · Markdown: https://rewindex.com/company/help-scout/incidents/zspz0ycnqnlt.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/zspz0ycnqnlt · Generated 2026-10-18T11:44:41.310Z