# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2022-05-16: impact minor (vendor’s label), 18 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc
Last updated: 2022-05-16T08:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-16 08:08 UTC · Resolved: 2022-05-16 08:26 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/z7g4qg7xddqc](https://status.helpscout.com/incidents/z7g4qg7xddqc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-05-16 08:26 UTC: Folder counts and message previews are back to normal. We're closing this one out, sorry for the trouble this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-16 08:08 UTC, resolved after 18 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc
- Citation: Help Scout, “Search and Folder Issues” (2022-05-16 08:08 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2022-05-16)](https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc · Markdown: https://rewindex.com/company/help-scout/incidents/z7g4qg7xddqc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/z7g4qg7xddqc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:10:28.377Z