# Help Scout: Mailbox counts, folders, reports, search results

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-22 18:56 UTC · Resolved: 2026-09-22 19:32 UTC · Duration: 36 min
- Updates: 2 · Affected components: Mailbox counts, folders, reports, search results
- [Vendor status page: https://stspg.io/zm6298dk543z](https://stspg.io/zm6298dk543z)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **monitoring** 2026-09-22 18:56 UTC: Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.
- **resolved** 2026-09-22 19:32 UTC: Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!


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Canonical: https://rewindex.com/company/help-scout/incidents/yyt6912vrsqk · Markdown: https://rewindex.com/company/help-scout/incidents/yyt6912vrsqk.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/yyt6912vrsqk · Generated 2026-10-19T23:37:01.111Z