# Help Scout: Slow folder loading

> Help Scout status incident “Slow folder loading” on 2023-12-07: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8
Last updated: 2023-12-08T00:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-07 23:29 UTC · Resolved: 2023-12-08 00:11 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/ys2vn87ltfw8](https://status.helpscout.com/incidents/ys2vn87ltfw8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-12-08 00:11 UTC: Mailbox counts, folders, and search results are now operational. Thanks for bearing with us today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-12-07 23:29 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8
- Citation: Help Scout, “Slow folder loading” (2023-12-07 23:29 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8 (CC BY 4.0).
- Markdown link: `[Help Scout: Slow folder loading (2023-12-07)](https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8 · Markdown: https://rewindex.com/company/help-scout/incidents/ys2vn87ltfw8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/ys2vn87ltfw8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:27:43.866Z