# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2021-09-20: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h
Last updated: 2021-09-20T19:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-20 16:11 UTC · Resolved: 2021-09-20 19:30 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/ym8s4h7vdk7h](https://status.helpscout.com/incidents/ym8s4h7vdk7h)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-09-20 19:30 UTC: We're closing out this status event as we're observing improved performance with Chat. Our team is investigating the causes of today's issue to help prevent them in the future. We appreciate you bearing with us today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-09-20 16:11 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h
- Citation: Help Scout, “Slow Page Loads” (2021-09-20 16:11 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2021-09-20)](https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h)`


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Canonical: https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h · Markdown: https://rewindex.com/company/help-scout/incidents/ym8s4h7vdk7h.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/ym8s4h7vdk7h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:42:45.110Z