# Help Scout: Live Chat Issues

> Help Scout status incident “Live Chat Issues” on 2018-09-24: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww
Last updated: 2018-09-24T17:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-09-24 16:35 UTC · Resolved: 2018-09-24 17:53 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/y652v6zwh0ww](https://status.helpscout.com/incidents/y652v6zwh0ww)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-09-24 17:53 UTC: Services have been restored, chat is available. We're looking at what we can do to prevent this sort of thing from happening again in the future. Sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-09-24 16:35 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww
- Citation: Help Scout, “Live Chat Issues” (2018-09-24 16:35 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww (CC BY 4.0).
- Markdown link: `[Help Scout: Live Chat Issues (2018-09-24)](https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww)`


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Canonical: https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww · Markdown: https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/y652v6zwh0ww · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:02:04.054Z