# Help Scout: Docs Connection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2015-10-28 16:37 UTC · Resolved: 2015-10-28 17:24 UTC · Duration: 47 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/xr3yl9tntv7s](https://status.helpscout.com/incidents/xr3yl9tntv7s)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-10-28 17:24 UTC: We're marking this issue resolved. Docs sites were down for a total of about 18 minutes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/xr3yl9tntv7s · Markdown: https://rewindex.com/company/help-scout/incidents/xr3yl9tntv7s.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/xr3yl9tntv7s · Generated 2026-10-18T11:49:49.830Z