# Help Scout: Email Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-24 17:20 UTC · Resolved: 2024-06-24 21:13 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/x0tn45rzv0yg](https://status.helpscout.com/incidents/x0tn45rzv0yg)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-06-24 21:13 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/x0tn45rzv0yg · Markdown: https://rewindex.com/company/help-scout/incidents/x0tn45rzv0yg.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/x0tn45rzv0yg · Generated 2026-10-18T09:56:26.892Z