# Help Scout: We're seeing errors when attempting to load the Inbox

> Help Scout status incident “We're seeing errors when attempting to load the Inbox” on 2024-08-14: impact none (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7
Last updated: 2024-08-14T17:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-14 17:14 UTC · Resolved: 2024-08-14 17:43 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/x050z7ll1yh7](https://status.helpscout.com/incidents/x050z7ll1yh7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-08-14 17:43 UTC: We've identified the source of the issue and are seeing things work as expected. Thanks for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-08-14 17:14 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7
- Citation: Help Scout, “We're seeing errors when attempting to load the Inbox” (2024-08-14 17:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7 (CC BY 4.0).
- Markdown link: `[Help Scout: We're seeing errors when attempting to load the Inbox (2024-08-14)](https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7)`


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Canonical: https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7 · Markdown: https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/x050z7ll1yh7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:40.256Z