# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2024-09-19: impact minor (vendor’s label), 18 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph
Last updated: 2024-09-19T16:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-19 15:54 UTC · Resolved: 2024-09-19 16:12 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/ww1jtsvt13ph](https://status.helpscout.com/incidents/ww1jtsvt13ph)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-09-19 16:12 UTC: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-09-19 15:54 UTC, resolved after 18 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph
- Citation: Help Scout, “Connection Issues” (2024-09-19 15:54 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2024-09-19)](https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph)`


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Canonical: https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph · Markdown: https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/ww1jtsvt13ph · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:40:44.245Z