# Help Scout: Slow page loads

> Help Scout status incident “Slow page loads” on 2017-01-13: impact minor (vendor’s label), 20 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs
Last updated: 2017-01-13T17:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-01-13 17:38 UTC · Resolved: 2017-01-13 17:58 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/wp1dkzj1z7vs](https://status.helpscout.com/incidents/wp1dkzj1z7vs)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-01-13 17:58 UTC: All clear! Page load times are back where they should be, we're closing this one out. Sorry for the Friday trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2017-01-13 17:38 UTC, resolved after 20 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs
- Citation: Help Scout, “Slow page loads” (2017-01-13 17:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs (CC BY 4.0).
- Markdown link: `[Help Scout: Slow page loads (2017-01-13)](https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs)`


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Canonical: https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs · Markdown: https://rewindex.com/company/help-scout/incidents/wp1dkzj1z7vs.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/wp1dkzj1z7vs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:40:30.009Z