# Help Scout: Inbound Email Delivery

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-07-26 19:00 UTC · Resolved: 2022-07-26 19:14 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/w475rsmbjvdr](https://status.helpscout.com/incidents/w475rsmbjvdr)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-07-26 19:14 UTC: We've identified the source of the issue and have implemented a fix. We're working to process all missed emails and they should appear in mailboxes within the next couple of hours. New inbound emails should be processed normally moving forward. We're sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/w475rsmbjvdr · Markdown: https://rewindex.com/company/help-scout/incidents/w475rsmbjvdr.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/w475rsmbjvdr · Generated 2026-10-18T11:36:12.516Z