# Help Scout: Help Scout is currently unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-12 05:33 UTC · Resolved: 2024-09-12 07:26 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/vynljjhkx42b](https://status.helpscout.com/incidents/vynljjhkx42b)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-09-12 07:26 UTC: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/vynljjhkx42b · Markdown: https://rewindex.com/company/help-scout/incidents/vynljjhkx42b.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/vynljjhkx42b · Generated 2026-10-18T10:42:13.220Z