# Help Scout: Issues with Beacon Chat

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-02-18 16:54 UTC · Resolved: 2021-02-18 17:42 UTC · Duration: 48 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/vfb54f11vhwm](https://status.helpscout.com/incidents/vfb54f11vhwm)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-02-18 17:42 UTC: All services are stable with Beacon live chat, so we're closing this out. Sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/vfb54f11vhwm · Markdown: https://rewindex.com/company/help-scout/incidents/vfb54f11vhwm.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/vfb54f11vhwm · Generated 2026-10-18T11:44:33.992Z