# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2023-11-16: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r
Last updated: 2023-11-16T16:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-16 16:10 UTC · Resolved: 2023-11-16 16:52 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/v3xbbk7tm25r](https://status.helpscout.com/incidents/v3xbbk7tm25r)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-11-16 16:52 UTC: Page load times should be back to normal. Sidebar apps should also be loading normally now. We're closing this out, sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-11-16 16:10 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r
- Citation: Help Scout, “Slow Page Loads” (2023-11-16 16:10 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2023-11-16)](https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r)`


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Canonical: https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r · Markdown: https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/v3xbbk7tm25r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:24:31.978Z