# Help Scout: Beacon and Live Chat: API Issues

> Help Scout status incident “Beacon and Live Chat: API Issues” on 2021-05-06: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k
Last updated: 2021-05-06T22:38:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-05-06 22:38 UTC · Resolved: 2021-05-06 22:38 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/tnvw25jkfy4k](https://status.helpscout.com/incidents/tnvw25jkfy4k)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-05-06 22:38 UTC: On May 6 at 4:38 PM ET we experienced a 4 minute outage with Beacon and Live Chat, causing the service to be unresponsive, the inability to open chats or chats ending. All services are now stable. We're sorry for the disruption!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2021-05-06 22:38 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k
- Citation: Help Scout, “Beacon and Live Chat: API Issues” (2021-05-06 22:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k (CC BY 4.0).
- Markdown link: `[Help Scout: Beacon and Live Chat: API Issues (2021-05-06)](https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k)`


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Canonical: https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k · Markdown: https://rewindex.com/company/help-scout/incidents/tnvw25jkfy4k.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/tnvw25jkfy4k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:26:01.143Z