# Help Scout: Workflows, Folder Counts, Message Preview Delays

> Help Scout status incident “Workflows, Folder Counts, Message Preview Delays” on 2023-10-31: impact minor (vendor’s label), 44 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/tn10hfzh198k
Last updated: 2023-10-31T16:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-31 15:38 UTC · Resolved: 2023-10-31 16:22 UTC · Duration: 44 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/tn10hfzh198k](https://status.helpscout.com/incidents/tn10hfzh198k)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-10-31 16:22 UTC: Folder counts and message previews are back to normal, and workflows have caught-up. We're closing this one out, sorry for the trouble this afternoon!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-10-31 15:38 UTC, resolved after 44 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/tn10hfzh198k
- Citation: Help Scout, “Workflows, Folder Counts, Message Preview Delays” (2023-10-31 15:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/tn10hfzh198k (CC BY 4.0).
- Markdown link: `[Help Scout: Workflows, Folder Counts, Message Preview Delays (2023-10-31)](https://rewindex.com/company/help-scout/incidents/tn10hfzh198k)`


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Canonical: https://rewindex.com/company/help-scout/incidents/tn10hfzh198k · Markdown: https://rewindex.com/company/help-scout/incidents/tn10hfzh198k.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/tn10hfzh198k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:25.198Z