# Help Scout: Search and Folder issues

> Help Scout status incident “Search and Folder issues” on 2018-11-20: impact minor (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9
Last updated: 2018-11-20T16:31:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-20 16:10 UTC · Resolved: 2018-11-20 16:31 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/t3rmtbp2cxt9](https://status.helpscout.com/incidents/t3rmtbp2cxt9)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-20 16:31 UTC: Web app performance and all counting/indexing/processing services have all returned to normal. Sorry for the trouble this morning folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-20 16:10 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9
- Citation: Help Scout, “Search and Folder issues” (2018-11-20 16:10 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder issues (2018-11-20)](https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9)`


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Canonical: https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9 · Markdown: https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/t3rmtbp2cxt9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:31:39.480Z