# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2017-08-09 20:15 UTC · Resolved: 2017-08-09 21:06 UTC · Duration: 51 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/t38td0htsw0q](https://status.helpscout.com/incidents/t38td0htsw0q)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-08-09 21:06 UTC: We're closing this out, as all services have returned to normal. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/help-scout/incidents/t38td0htsw0q · Markdown: https://rewindex.com/company/help-scout/incidents/t38td0htsw0q.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/t38td0htsw0q · Generated 2026-10-18T11:49:14.357Z