# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2022-05-16: impact minor (vendor’s label), 8 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d
Last updated: 2022-05-16T14:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-16 14:14 UTC · Resolved: 2022-05-16 14:22 UTC · Duration: 8 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/syyv7wyxpn4d](https://status.helpscout.com/incidents/syyv7wyxpn4d)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-05-16 14:22 UTC: Thanks for your patience! We've identified and resolved the issue, everything should now be back at full speed so we'll close this incident out. Please contact help@helpscout.com if you need anything else today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-16 14:14 UTC, resolved after 8 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d
- Citation: Help Scout, “Search and Folder Issues” (2022-05-16 14:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2022-05-16)](https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d)`


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Canonical: https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d · Markdown: https://rewindex.com/company/help-scout/incidents/syyv7wyxpn4d.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/syyv7wyxpn4d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:41:21.947Z