# Help Scout: Default Folders not showing "Bear with us!" message

> Help Scout status incident “Default Folders not showing "Bear with us!" message” on 2024-11-26: impact minor (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl
Last updated: 2024-11-26T18:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-26 17:57 UTC · Resolved: 2024-11-26 18:34 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/ssr8ljwj6tsl](https://status.helpscout.com/incidents/ssr8ljwj6tsl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-11-26 18:34 UTC: We've been able to identify the source of the issue and we're happy to say that things are working as expected. If you have questions, reach out to our support team via email, at help@helpscout.com!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-11-26 17:57 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl
- Citation: Help Scout, “Default Folders not showing "Bear with us!" message” (2024-11-26 17:57 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl (CC BY 4.0).
- Markdown link: `[Help Scout: Default Folders not showing "Bear with us!" message (2024-11-26)](https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl)`


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Canonical: https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl · Markdown: https://rewindex.com/company/help-scout/incidents/ssr8ljwj6tsl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/ssr8ljwj6tsl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:01:05.708Z