# Help Scout: Connections Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-07-06 20:54 UTC · Resolved: 2020-07-06 22:20 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/sqr57h5yp8xs](https://status.helpscout.com/incidents/sqr57h5yp8xs)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-07-06 22:20 UTC: We identified the issue and it is now resolved. Performance should be stable across the board for the web app, Docs, Beacon, mailbox, reports, search, and public APIs. Thank you for your patience today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/sqr57h5yp8xs · Markdown: https://rewindex.com/company/help-scout/incidents/sqr57h5yp8xs.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/sqr57h5yp8xs · Generated 2026-10-18T12:42:40.510Z