# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2020-07-24: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf
Last updated: 2020-07-24T14:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-24 13:51 UTC · Resolved: 2020-07-24 14:33 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/rlhnx87clbsf](https://status.helpscout.com/incidents/rlhnx87clbsf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-07-24 14:33 UTC: Page load times should be back to normal. Sidebar apps should also be loading normally now. We're closing this out, sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-07-24 13:51 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf
- Citation: Help Scout, “Connection Issues” (2020-07-24 13:51 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2020-07-24)](https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf · Markdown: https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/rlhnx87clbsf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:00:42.924Z