# Help Scout: Connection and Chat Issues

> Help Scout status incident “Connection and Chat Issues” on 2022-05-16: impact minor (vendor’s label), 59 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b
Last updated: 2022-05-16T21:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-16 20:50 UTC · Resolved: 2022-05-16 21:49 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/rhz08wslmk2b](https://status.helpscout.com/incidents/rhz08wslmk2b)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-05-16 21:49 UTC: We've resolved the issue causing lagging in the app, and have been monitoring for the past hour. Everything appears to be up and running as usual again. Thanks for your patience today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-16 20:50 UTC, resolved after 59 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b
- Citation: Help Scout, “Connection and Chat Issues” (2022-05-16 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b (CC BY 4.0).
- Markdown link: `[Help Scout: Connection and Chat Issues (2022-05-16)](https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b)`


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Canonical: https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b · Markdown: https://rewindex.com/company/help-scout/incidents/rhz08wslmk2b.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/rhz08wslmk2b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:18:14.535Z