# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2019-06-04: impact minor (vendor’s label), 24 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7
Last updated: 2019-06-04T10:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-06-04 09:40 UTC · Resolved: 2019-06-04 10:04 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/rhgjc98c77g7](https://status.helpscout.com/incidents/rhgjc98c77g7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-06-04 10:04 UTC: Things are back to normal and message queues, folder counts, and search results should be up-to-date. We're sorry for the trouble today, folks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2019-06-04 09:40 UTC, resolved after 24 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7
- Citation: Help Scout, “Search and Folder Issues” (2019-06-04 09:40 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2019-06-04)](https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7)`


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Canonical: https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7 · Markdown: https://rewindex.com/company/help-scout/incidents/rhgjc98c77g7.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/rhgjc98c77g7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:34:51.282Z