# Help Scout: Email Delays

> Help Scout status incident “Email Delays” on 2023-02-13: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg
Last updated: 2023-02-13T12:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-02-13 11:28 UTC · Resolved: 2023-02-13 12:57 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/qyp7rrwjp4cg](https://status.helpscout.com/incidents/qyp7rrwjp4cg)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-02-13 12:57 UTC: This morning around 06:28 EST we experienced some delays with outgoing messages. This has now been resolved as of 07:50 EST, and emails are going out as normal. All delayed messages from that time period have been sent. Thank you for your patience while we worked to get this resolved. If you experience any further issues with outbound email, please get in touch.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-02-13 11:28 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg
- Citation: Help Scout, “Email Delays” (2023-02-13 11:28 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg (CC BY 4.0).
- Markdown link: `[Help Scout: Email Delays (2023-02-13)](https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg · Markdown: https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qyp7rrwjp4cg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:21:37.946Z