# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-02-22 01:51 UTC · Resolved: 2019-02-22 02:24 UTC · Duration: 33 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/qx5yd7pp2k49](https://status.helpscout.com/incidents/qx5yd7pp2k49)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-02-22 02:24 UTC: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours. We're not quite sure what caused the downtime, but we're digging in to see what went wrong. We're also adding new monitoring and automation to help prevent events like this from bringing down the house. Sorry about the trouble this evening!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/qx5yd7pp2k49 · Markdown: https://rewindex.com/company/help-scout/incidents/qx5yd7pp2k49.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qx5yd7pp2k49 · Generated 2026-10-18T10:38:38.636Z