# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-08-04: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1
Last updated: 2020-08-04T10:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-08-04 09:54 UTC · Resolved: 2020-08-04 10:37 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/qn04gqc2l3y1](https://status.helpscout.com/incidents/qn04gqc2l3y1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-08-04 10:37 UTC: Folder counts, message previews, search results and new email processing are in the clear. We're closing this one out. Apologies for the Tuesday trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-08-04 09:54 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1
- Citation: Help Scout, “Search and Folder Issues” (2020-08-04 09:54 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-08-04)](https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1 · Markdown: https://rewindex.com/company/help-scout/incidents/qn04gqc2l3y1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qn04gqc2l3y1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:45:36.791Z