# Help Scout: Docs Errors

> Help Scout status incident “Docs Errors” on 2021-01-30: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by
Last updated: 2021-01-30T09:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-01-30 09:30 UTC · Resolved: 2021-01-30 09:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/q8lrp1y6f3by](https://status.helpscout.com/incidents/q8lrp1y6f3by)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-01-30 09:30 UTC: Some customers may have experienced interruptions of service with their Docs sites between 10:38 EST and 15:24 EST. Our team have identified the root cause and a fix is now in place. As of 15:24 EST, all sites should be loading as expected; however, if you continue experiencing issues, please reach out to help@helpscout.com. Thanks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2021-01-30 09:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by
- Citation: Help Scout, “Docs Errors” (2021-01-30 09:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by (CC BY 4.0).
- Markdown link: `[Help Scout: Docs Errors (2021-01-30)](https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by)`


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Canonical: https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by · Markdown: https://rewindex.com/company/help-scout/incidents/q8lrp1y6f3by.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/q8lrp1y6f3by · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:39:29.779Z