# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2017-08-31 22:16 UTC · Resolved: 2017-08-31 22:40 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/q8cckvz10jm8](https://status.helpscout.com/incidents/q8cckvz10jm8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-08-31 22:40 UTC: We're closing this out, as all services have returned to normal. We'll continue to monitor over the next few hours. We're still digging for a root cause, and will publish a post-mortem in the next 24 hours with a more complete description of what happened.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/q8cckvz10jm8 · Markdown: https://rewindex.com/company/help-scout/incidents/q8cckvz10jm8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/q8cckvz10jm8 · Generated 2026-10-18T11:41:00.503Z