# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2018-11-26: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr
Last updated: 2018-11-26T17:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-26 16:38 UTC · Resolved: 2018-11-26 17:20 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/q2bjss5k5wpr](https://status.helpscout.com/incidents/q2bjss5k5wpr)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-26 17:20 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected, though you may receive a large batch of email (including email notifications) all at once over the next few minutes. We have a hunch about what caused today's performance issues. We'll publish another update soon with details about what happened. Sorry for the Monday morning trouble.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-26 16:38 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr
- Citation: Help Scout, “Connection Issues” (2018-11-26 16:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2018-11-26)](https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr)`


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Canonical: https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr · Markdown: https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/q2bjss5k5wpr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:34:03.908Z