# Help Scout: AI Service Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-02-08 16:09 UTC · Resolved: 2025-02-08 17:23 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/q251xdfmy9lv](https://status.helpscout.com/incidents/q251xdfmy9lv)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-02-08 17:23 UTC: Our team was able to resolve the issue and all AI services should be back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/q251xdfmy9lv · Markdown: https://rewindex.com/company/help-scout/incidents/q251xdfmy9lv.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/q251xdfmy9lv · Generated 2026-10-18T10:42:14.137Z