# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2023-01-24: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8
Last updated: 2023-01-24T22:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-24 19:47 UTC · Resolved: 2023-01-24 22:19 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/pw8lyq653ck8](https://status.helpscout.com/incidents/pw8lyq653ck8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-01-24 22:19 UTC: Looks like we’re in the clear! Folder counts, workflows, Beacon performance and other events across the app are back to normal and we don’t expect any further interruptions, so we’re closing this out.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-01-24 19:47 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8
- Citation: Help Scout, “Search and Folder Issues” (2023-01-24 19:47 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2023-01-24)](https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8)`


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Canonical: https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8 · Markdown: https://rewindex.com/company/help-scout/incidents/pw8lyq653ck8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/pw8lyq653ck8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:11.052Z