# Help Scout: Delayed Inbound Email

> Help Scout status incident “Delayed Inbound Email” on 2023-04-10: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n
Last updated: 2023-04-10T17:40:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-10 15:30 UTC · Resolved: 2023-04-10 17:40 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/nl9pc45vfz0n](https://status.helpscout.com/incidents/nl9pc45vfz0n)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-04-10 17:40 UTC: A new SSL certificate has been issued and all new email should be processed as expected. If you are missing emails in your Help Scout mailbox(es) that were sent between April 8, 2023 00:00:00 UTC/GMT and April 10, 2023 05:10:00 UTC/GMT, you may need to manually forward them to your Help Scout mailbox address from your email provider directly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-04-10 15:30 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n
- Citation: Help Scout, “Delayed Inbound Email” (2023-04-10 15:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n (CC BY 4.0).
- Markdown link: `[Help Scout: Delayed Inbound Email (2023-04-10)](https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n)`


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Canonical: https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n · Markdown: https://rewindex.com/company/help-scout/incidents/nl9pc45vfz0n.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/nl9pc45vfz0n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:20:07.683Z