# Help Scout: Web App Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-02-01 16:38 UTC · Resolved: 2016-02-01 17:38 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/nhkcmhdnlkbl](https://status.helpscout.com/incidents/nhkcmhdnlkbl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-02-01 17:38 UTC: We've got the all clear on this end and will follow-up with a postmortem in the next 24 hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/nhkcmhdnlkbl · Markdown: https://rewindex.com/company/help-scout/incidents/nhkcmhdnlkbl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/nhkcmhdnlkbl · Generated 2026-10-18T11:37:12.458Z