# Help Scout: Outbound Email and Draft Creation Issues

> Help Scout status incident “Outbound Email and Draft Creation Issues” on 2026-03-25: impact none (vendor’s label), 13 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4
Last updated: 2026-03-25T18:00:04Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-25 17:47 UTC · Resolved: 2026-03-25 18:00 UTC · Duration: 13 min
- Updates: 2 · Affected components: Email Processing
- [Vendor status page: https://stspg.io/d49b41l3nhn1](https://stspg.io/d49b41l3nhn1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-25 17:47 UTC: We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
- **resolved** 2026-03-25 18:00 UTC: Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2026-03-25 17:47 UTC, resolved after 13 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4
- Citation: Help Scout, “Outbound Email and Draft Creation Issues” (2026-03-25 17:47 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4 (CC BY 4.0).
- Markdown link: `[Help Scout: Outbound Email and Draft Creation Issues (2026-03-25)](https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4)`


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Canonical: https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4 · Markdown: https://rewindex.com/company/help-scout/incidents/n6gg0jgstsf4.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n6gg0jgstsf4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:01:42.108Z